Booking Terms & Conditions

Poppy Cottages


Payments -  Payment in full is required for all 2 or 3 night stays. Payment in full will be collected for all bookings with an arrival date less than 30 days from date of booking. A booking confirmation email with access information will be sent upon receipt of your payment. Please check our cancellation terms for information on refunds.

 

Deposits -  A deposit of £100 will be collected for all other bookings with the remaining balance collected 30 days prior to the date of your stay.  Your reservation is only complete once full payment has been collected. A booking confirmation email with access information will be sent upon receipt of your full payment. Please check our cancellation terms for information on refunds.  

 

Cancellation Terms -  Should you need to cancel your booking, then a minimum of 30 days notice is required for a full refund of any money paid.  A 50% refund of any money paid will be made if 14 days notice is given. In severe weather and if travelling is not advised, we will transfer any money paid to a future booking. We advise that travel/holiday insurance is taken out to cover for the eventuality of a late cancellation. We guarantee, that in the unlikely event we may need to cancel your booking, a full refund of any money paid will be made.

 

Accidents, Breakages and Spillages -  Guests must report all accidents or injuries to the owners of Poppy Cottages - Steve and Sally Hall, at Ivy Cottage Farm, Main Street, Carleton; that occur to them during their stay. Guest must also report any breakages, spillages or damage caused to any equipment or property, to the owners of Poppy Cottages - Steve and Sally Hall, that occur during their stay. Upon arrival to The Granary or Poppy Cottages, please bring to our attention, any damage or breakages, to appliances or fixtures and fittings;that you believe have occurred, prior to your arrival.  We reserve the right to invoice departing guests for any damage to any fixtures and fittings or to the property, that we believe has occurred during their stay.

 

Occupancy numbers - The Granary has a maximum occupancy of 2 people; Poppy Cottage No. 1 has a maximum occupancy of 2 people. Poppy Cottage No. 2 has a maximum occupancy of up to 5. Occupancy numbers must be given at the time of booking. If any of the cottages or The Granary are occupied above the occupancy number given at the time of booking, then we reserve the right to ask you to leave before the end of your stay and invoice you for any extra costs incurred.

 

Hot tub (Poppy Cottage No. 1) - Full safety instructions for using the hot tub are given in the Guest Information folder in Poppy Cottage No. 1. These instructions MUST be read PRIOR to using the hot tub. It is the NAMED PERSONS RESPONSIBILITY to Poppy Cottage No. 1, to ensure that all guests in their party are fully compliant to the 'Terms of Use' and that guests use the hot tub at their own risk once the guidelines for use have been read. The owners of Poppy Cottages cannot be held responsible for any accidents or injuries, that may occur when using the hot tub.

 

Pets -  Pets are not allowed in The Granary or Poppy Cottage No. 1 or Poppy Cottage No. 2. If we become aware that guests have brought pets to the cottages or The Granary, then we reserve the right to ask you to leave your accommodation before the end of your stay and invoice you for any costs incurred.

 

Smoking - Smoking is NOT allowed inside The Granary or Poppy Cottage No. 1 or 2.  There are designated areas within the gardens of The Granary and Poppy Cottage No. 1 and Poppy Cottage No. 2 where smoking is allowed. If we become aware that guests have been smoking inside their accommodation then we reserve the right to ask you to leave your accommodation before the end of your stay and invoice you for any costs incurred.

 

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Our Facilities


  • Self Catering
  • Internet Services
  • Wifi
  • Luxury
  • Romantic Breaks
  • Walking Holidays
  • Country Retreat